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    Frequently Asked Questions

    Here are some common queries we receive

    Can I customise my card?

    Yes. You provide the recipients first name which goes on the front of the card. And write a personal message inside your card.

    How long will it take for my card to arrive?

    About 3 minutes in total. It should take about 2 minutes for you to get the ‘opt-in’ message confirming we’ve got the right phone number, asking for you to respond (anything will do, like “ok” or “send me my cards”). Once you have responded you will receive your cards. During busy periods (such as Christmas eve) there can be significant delays (up to 2 hours) but be relaxed, your cards will arrive!

    How will you send me my card?

    We will deliver your card to you via WhatsApp.

    How do I change my phone number?

    Go to your account and edit your billing address. Your cards will be delivered to this phone number so it has to be a mobile number with a WhatsApp account.

    Can I use emojis in my card?

    At the moment we do not support the use of emojis in cards. Like the poets of old you’ll have to rely on words alone. It was good enough for Shakespeare so have a go, you can do it. 

    How do I send my card via WhatsApp?

    Once you have received your card via WhatsApp, we recommend saving it to your phone and then uploading it into a WhatsApp conversation with the recipient. This way the card will not have the ‘forwarded’ label attached to it.

    Which payment methods are accepted?

    We take credit and debit card payments using Stripe’s payment processing platform, as well as PayPal.

    How secure is shopping in the Online Shop? Is my data protected?

    Your data will not be sent to third parties and is encypted using a secure server.

    Can I send cards to any country?

    Yes, you can send your card to anyone with WhatsApp on their phone.

    Do I receive an invoice for my order?

    A receipt will be emailed to the email address you provide when purchasing.